Frequently Asked Questions
Find answers to common questions about our services, pricing, and how On Time Care Solutions can help your healthcare practice.
General Questions
What is On Time Care Solutions?
We are a HIPAA-compliant answering and scheduling service designed for home health agencies and medical offices. We handle after-hours calls, appointment scheduling, patient follow-ups, and emergency call triaging to improve patient care and workflow.
How does your service work?
Our trained agents answer your calls, schedule appointments, handle patient inquiries, and escalate urgent matters based on your protocols. We integrate with your existing systems to ensure a seamless experience.
Is your service available 24/7?
Yes! We offer 24/7 answering services to ensure your patients receive support whenever they need it.
Do you handle emergency calls?
Yes, we prioritize emergency calls and follow your escalation protocols to connect patients with the appropriate medical staff when necessary.
Pricing & Payment
How is pricing structured?
We offer flexible monthly plans based on the level of support you need. Plans vary by call volume, services included, and hours covered. Custom pricing is available for larger medical groups.
Are there any hidden fees?
No, we believe in transparent pricing. There are no hidden charges, setup fees, or surprise costs. You only pay for the services included in your plan.
Can I upgrade or downgrade my plan anytime?
Yes, you can adjust your plan as your needs change. Whether you need additional coverage during busy seasons or want to scale down, we provide flexible options.
What payment methods do you accept?
We accept credit cards, bank transfers, and ACH payments. Monthly billing statements are provided for easy tracking.
Ontime Care Solution has taken patient care to the next level. Their services are fast and reliable, making my practice much easier. Every patient receives timely treatment, which is the most important thing for a doctor.
I needed urgent treatment, and Ontime Care Solution helped me without any delays. Their service is professional and trustworthy. Thank you so much!
I highly recommend Ontime Care Solution. This platform acts as a bridge between doctors and patients, making healthcare more accessible and efficient.
I was looking for home care services for my parents, and Ontime Care Solution provided the best care. Everything was timely and hassle-free. It’s truly a lifesaver!
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