Terms & Condition

Welcome to On Time Care Solutions! These Terms & Conditions outline the rules and regulations for using our website and services. By accessing or using our services, you agree to comply with these terms.

1. Definitions

  • “Company” refers to On Time Care Solutions.
  • “User” refers to any person or entity using our services or website.
  • “Services” include after-hours call answering, appointment scheduling, patient follow-ups, and emergency call handling.

2. Use of Services

  • Our services are exclusively for healthcare providers, medical offices, and home health agencies.
  • You must provide accurate and updated information when signing up.
  • Any misuse of our services, including spam calls or fraudulent activity, is strictly prohibited.

3. Payment & Billing

  • Pricing is based on selected service plans and billed monthly.
  • Payments must be made on time to avoid service disruptions.
  • We accept credit cards, bank transfers, and ACH payments.
  • Refunds are only applicable if services were not provided due to a fault on our end.

4. Privacy & Data Protection

  • We follow HIPAA-compliant standards to protect patient information.
  • User data is never sold, shared, or misused beyond service purposes.
  • Any breach of confidentiality policies may result in termination of services.

5. Service Availability & Modifications

  • While we strive for 24/7 availability, service interruptions may occur due to technical issues, maintenance, or unforeseen circumstances.
  • We reserve the right to modify or discontinue services with prior notice.

6. Limitation of Liability

  • On Time Care Solutions is not responsible for indirect, incidental, or consequential damages arising from service use.
  • We do not provide medical advice; our role is limited to communication and scheduling support.

7. Termination of Services

  • Either party may terminate services with 30 days’ notice.
  • Immediate termination applies if a user engages in illegal activities, non-payment, or breaches our policies.

8. Changes to Terms

  • We may update these Terms & Conditions periodically. Users will be notified of major changes.
Scroll to Top