Welcome to On Time Care Solutions! These Terms & Conditions outline the rules and regulations for using our website and services. By accessing or using our services, you agree to comply with these terms.
1. Definitions
- “Company” refers to On Time Care Solutions.
- “User” refers to any person or entity using our services or website.
- “Services” include after-hours call answering, appointment scheduling, patient follow-ups, and emergency call handling.
2. Use of Services
- Our services are exclusively for healthcare providers, medical offices, and home health agencies.
- You must provide accurate and updated information when signing up.
- Any misuse of our services, including spam calls or fraudulent activity, is strictly prohibited.
3. Payment & Billing
- Pricing is based on selected service plans and billed monthly.
- Payments must be made on time to avoid service disruptions.
- We accept credit cards, bank transfers, and ACH payments.
- Refunds are only applicable if services were not provided due to a fault on our end.
4. Privacy & Data Protection
- We follow HIPAA-compliant standards to protect patient information.
- User data is never sold, shared, or misused beyond service purposes.
- Any breach of confidentiality policies may result in termination of services.
5. Service Availability & Modifications
- While we strive for 24/7 availability, service interruptions may occur due to technical issues, maintenance, or unforeseen circumstances.
- We reserve the right to modify or discontinue services with prior notice.
6. Limitation of Liability
- On Time Care Solutions is not responsible for indirect, incidental, or consequential damages arising from service use.
- We do not provide medical advice; our role is limited to communication and scheduling support.
7. Termination of Services
- Either party may terminate services with 30 days’ notice.
- Immediate termination applies if a user engages in illegal activities, non-payment, or breaches our policies.
8. Changes to Terms
- We may update these Terms & Conditions periodically. Users will be notified of major changes.